Live Support Short URL Service
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What is the live support short URL service?
Umuly live support short url service is a complete customer service platform that delights your customers and accelerates your sales.
How to create a live support short URL in Umuly?
You must be logged in at Umuly.com. If you do not have a membership, you can sign up immediately from the top right corner. After logging in, you must click on the My short urls menu in the main menu to create a live support short URL. On the page that opens, the links you have created before are displayed, if any.
Click the Creat short url button to create a new live support short URL. You can start creating your link on the screen that opens. First of all, you need to select the URL type Support Url.
The Custom Branded Short field is the field you will use to create a custom link for you or your brand. There is one domain here. You can use this domain or add a different domain. Write the name of the link we want to create. For example, contact-us.
Let's continue with the 'Show option' field.
While creating your live support short URL in Umuly, you can determine who can access your link from the Access Types field.
Title, Description, Tags fields are not mandatory. If you prefer, you can write information about your link in these fields. Then, you can save the link you have created with the 'Save' button.
If you wish, you can edit or delete your link from the My short urls menu.
What are the advantages of the live support short url service?
With the live support short url service, you can respond to requests from all communication channels in one application and provide online support. Thus, your customers can reach you from any channel they want and no request will go unanswered. With our live support short url service, you can manage all your communications through a single software.
Who can use it?
Live support short url service can be used by anyone who wants to strengthen the website, turn visits into sales and customers into fans.
How to earn with a live support short URL?
In Umuly, you can create your live support short URLs and earn money. What you need to do is tick the "Partner" box on the Account Settings page. When you become an Umuly partner, you are eligible to monetize your live support short links, get support from creators, and much more. Your earning rate is directly proportional to the number of accesses to your link. The higher the number of clicks on your live support short URL, the more your earnings will increase in that direction.
How can I integrate the live support service into the system?
If you want to integrate the live support service into your system, you can use the API tips Umuly has prepared for you. You can access API ends by clicking the Documantation menu in the left menu of the site.
When you click on the 'Support URL' menu under the 'Short Url' menu in the left menu on the page that opens, you can see the code blocks and parameters on the right. Access to all the programming languages you need is in the top menus.
You can easily integrate it into your system with ready-made code blocks by selecting the programming language you have used in your system.
How can I view my live support short URL statistics?
Your Umuly account contains live support short URLs you created on the My short urls page. You can see how many visitors from which country have been clicked on your link by clicking the 'Visit count' button right below each link.
In what situations is live support short URL most used?
In order to provide live support to its visitors or customers about a product or service, to increase the service quality,
In order to increase sales and profits by providing instant support to its customers,
In order to gather information or get help on any subject,
To exchange ideas on certain topics with a public live support short URL.
Can I prevent advertising from showing on my live support short URL?
If you want to prevent advertisements on your live support short URL in Umuly, you can purchase any package from packages up to a maximum of 999 days on the Pricing page. during the package period, there will be no advertisements on your live support short URL.
Can I customize my live support short URL?
You can customize your live support short URL in Umuly. While creating the live support short URL, you can add your own private domain address and write whatever you want in the code field. If you leave the code field blank, a code will be set automatically.
Can people I designate see my live support short URL?
While creating your live support short URL in Umuly, you can determine who can access your link from the Access Types field.
Access options are as follows:
Everyone: The link you have created can be accessed by anyone.
Only Me: the person can access the link you have created.
Specific Members Only: Access is provided for e-mails written on the link created.
Members Only: people registered in our Umuly app can access the generated links.
Only Those Who Have The Link Can Access: those who have the created link can access.
Can I use the live support service for free?
You can use the live support service free of charge in Umuly. Umuly always reserves the right to display advertisements on the free referral link you create. To create an ad-free live support short URL, you need to purchase a package.
Can I use the live support service with my custom domain address?
The Custom Branded Short field you see while creating your live support short URL in Umuly is the field you will use to create a custom link for you or your brand. There is one domain available here. You can use this domain or add your custom domain address.
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